Terms of Service

1. Acceptance of Terms

By accessing or using Reachvo (the "Service"), operated by Appfoster LLC, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to all of these Terms, you must not access or use the Service. These Terms apply to all visitors, registered users, free trial users, and paying subscribers.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" refer to that organisation.

2. Description of Service

Reachvo is a B2B growth platform that provides multichannel outreach tools, content intelligence, customer relationship management (CRM), email warmup, personalized video messaging, and related services. The Service is provided through web-based applications, browser extensions, APIs (where applicable based on your plan), and related client software.

The Service is provided "as is" and "as available." We continuously improve and update the Service. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice (minimum 30 days) for material changes that significantly affect your use of the Service.

3. Account Registration and Security

To use certain features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality and security of your account credentials, including your password and any API keys. You must promptly update your account information if it changes. You accept full responsibility for all activities that occur under your account, whether or not you authorised them. You must notify us immediately at support@reachvo.ai if you become aware of any unauthorised access to or use of your account.

We reserve the right to suspend or terminate accounts that contain false or misleading registration information, are used in violation of these Terms, or show signs of unauthorised access.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. You must not:

Use the Service to send unsolicited commercial communications in violation of applicable anti-spam laws, including the CAN-SPAM Act (United States), GDPR (European Union), CASL (Canada), or similar regulations in your jurisdiction. You are solely responsible for ensuring your outreach campaigns comply with applicable laws.

Exceed the platform's published usage limits or attempt to circumvent, disable, or override safety controls, including LinkedIn connection limits (25/day, 100/week) which are enforced as account protection measures on all plans.

Use the Service to harass, threaten, abuse, stalk, or harm any individual, or to send messages that are defamatory, obscene, or otherwise objectionable.

Impersonate any person, entity, or organisation, or falsely represent your affiliation with any person, entity, or organisation.

Interfere with, disrupt, or attempt to gain unauthorised access to the Service, its servers, networks, or any connected systems.

Use the Service to collect, store, or process personal data about individuals without a lawful basis or without their knowledge and consent where required by applicable law.

Use automated tools, scripts, bots, or other means to access the Service in ways not authorised by us, including scraping, data mining, or automated account creation.

Resell, sublicense, redistribute, or white-label the Service to third parties without our prior written authorisation (white-label features are available on the Agency plan as described in our pricing).

Use the Service to transmit malware, viruses, or other harmful code, or to conduct phishing, social engineering, or other fraudulent activities.

Violations of this acceptable use policy may result in immediate suspension or termination of your account, with or without notice. Serious violations may be reported to law enforcement authorities.

5. LinkedIn Outreach Compliance

LinkedIn outreach conducted through the Service must comply with LinkedIn's User Agreement and Professional Community Policies at all times. You are solely responsible for the content of your outreach messages and connection requests.

We enforce daily and weekly connection limits (25 connections/day, 100 connections/week) on all plans as an account safety measure. These limits exist to protect your LinkedIn account and cannot be overridden, increased, or bypassed on any plan, including the Agency plan. Attempts to circumvent these limits may result in suspension of your account.

We use SOC 2 certified infrastructure that operates on your authenticated session and respects LinkedIn's own rate limits. However, we do not guarantee that use of the Service will not result in restrictions or actions against your LinkedIn account by LinkedIn. You use LinkedIn outreach features at your own discretion and risk.

6. Subscriptions, Billing, and Payment

Paid subscriptions are billed in advance on a monthly or annual basis, beginning on the date you subscribe. By subscribing to a paid plan, you authorise us to charge your designated payment method at the beginning of each billing cycle.

All prices are listed in United States Dollars (USD) and are exclusive of applicable taxes, which will be calculated and added at checkout where required by law.

Founding member pricing (50% discount off the sticker price) is available to the first 100 qualifying subscribers and is locked for the lifetime of their continuous, uninterrupted subscription. The founding discount applies to the base plan price only, not to add-ons. If a founding member cancels their subscription and later re-subscribes, they will not retain founding pricing.

Annual subscriptions receive a 20% discount off the monthly price and are billed as a single upfront payment for the full year. Annual subscriptions are non-refundable except as required by applicable law.

You may upgrade your plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the current billing period. You may downgrade your plan at any time. Downgrades take effect at the beginning of the next billing cycle.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods, except as required by applicable law or unless otherwise stated.

We reserve the right to change our pricing with at least 60 days' written notice. Price changes will not affect existing subscriptions until the next renewal date.

Free trial users are not charged during the 7-day trial period. No credit card is required to start a free trial. At the end of the trial, your account will be converted to a free/limited state unless you subscribe to a paid plan.

7. AI Credits and Usage

AI-powered features within the Service (including the AI Post Builder, Hook Generator, and content generation tools) consume credits from your plan's monthly AI credit allocation. Credit consumption rates vary by the type of generation requested and are published on our pricing page.

BYOK (Bring Your Own Key) users who connect their own API keys for supported AI providers (OpenAI, Anthropic, Google) consume zero platform credits. BYOK is available on all plans.

When your monthly AI credit allocation is depleted, the Service will automatically fall back to free-tier AI models. The Service will never hard-fail, block your access, or prevent you from using non-AI features due to credit depletion.

AI-generated content (including posts, hooks, email copy, and other text) is provided as suggestions and drafts. You are solely responsible for reviewing, editing, and approving all content before publishing or sending it. We do not guarantee the accuracy, quality, appropriateness, or effectiveness of AI-generated content.

8. Intellectual Property

The Service and its original content, features, functionality, design, and underlying technology (excluding content uploaded or created by users) are and will remain the exclusive property of Appfoster LLC and its licensors. The Reachvo name, logo, and all related marks are trademarks of Appfoster LLC. Our trademarks and trade dress may not be used without our prior written consent.

Content you create using the Service — including posts, email sequences, video recordings, contact data, and campaign configurations — belongs to you. By using the Service, you grant us a limited, non-exclusive, non-transferable licence to process, store, transmit, and display your content solely for the purpose of providing, maintaining, and improving the Service for you.

9. User Content and Data

You retain full ownership of all content and data you upload to, create through, or import into the Service. You are solely responsible for ensuring that your content does not infringe any third-party intellectual property rights, violate any person's privacy or publicity rights, or violate any applicable law or regulation.

We do not use your content, contact lists, campaign data, or generated content to train artificial intelligence or machine learning models. Your data is never shared with, sold to, or made accessible to other users or third parties except as necessary to provide the Service (for example, delivering your outreach messages to their intended recipients).

You may export your data at any time through the Service's export features or by contacting support@reachvo.ai.

10. Third-Party Services and Integrations

The Service integrates with third-party platforms and services, including but not limited to LinkedIn, email providers (Gmail, SMTP), payment processors (Stripe), and AI model providers. Your use of these integrations is subject to the respective third party's terms of service, privacy policy, and usage policies.

We are not responsible for the availability, accuracy, reliability, or practices of any third-party service. Third-party platforms may change their terms of service, APIs, features, rate limits, or policies at any time, which may temporarily or permanently affect the availability or functionality of certain Service features. We will make commercially reasonable efforts to adapt to such changes but cannot guarantee uninterrupted availability of third-party-dependent features.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the results obtained from use of the Service will be accurate, reliable, or meet your requirements.

We do not guarantee any specific results from the use of outreach sequences, including LinkedIn connection acceptance rates, email deliverability rates, reply rates, or conversion rates.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPFOSTER LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Appfoster LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to your use of the Service, your violation of these Terms, your violation of any applicable law or regulation, your outreach campaigns and communications sent through the Service, your content, or your infringement of any third-party rights (including intellectual property rights and privacy rights).

14. Termination

You may terminate your account at any time by cancelling your subscription through your account settings and then requesting account deletion by contacting support@reachvo.ai.

We may suspend or terminate your access to the Service immediately, with or without prior notice, for conduct that we reasonably believe violates these Terms, is harmful to other users or third parties, involves fraudulent or illegal activity, or risks damage to our systems, reputation, or other users.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days after termination to allow for account recovery or data export requests. After 90 days, your data will be permanently deleted in accordance with our Privacy Policy. You may request an export of your data within 30 days of termination by contacting support@reachvo.ai.

Sections 8, 9, 11, 12, 13, 15, and 16 survive termination of these Terms.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation between the parties shall be resolved exclusively in the state or federal courts located in Travis County, Texas. You consent to the personal jurisdiction of and venue in such courts.

Before initiating any formal legal proceeding, both parties agree to attempt to resolve disputes through good-faith negotiation for a minimum period of 30 days following written notice of the dispute.

16. General Provisions

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Appfoster LLC regarding the Service and supersede all prior agreements, representations, and understandings.

We may assign or transfer these Terms, in whole or in part, without your consent. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

17. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes that significantly affect your rights or obligations, we will provide notice at least 30 days before the changes take effect, via email to the address associated with your account or through a prominent notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and may cancel your subscription.

18. Contact Information

For questions, concerns, or notices regarding these Terms of Service, contact us at:

Appfoster LLC · Email: support@reachvo.ai · General inquiries: hello@reachvo.ai · Address: Austin, TX, United States