Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

Account information such as your name, email address, company name, and billing details when you register for the Service. Profile data from LinkedIn profiles you authorise us to access through connected accounts. Usage data about how you interact with our platform, including features used, campaigns created, and content generated. Communications you send through our platform as part of outreach sequences and campaigns. Device and log data including your IP address, browser type, operating system, referring URL, and access timestamps.

We do not access, read, or collect data from your LinkedIn connections' private messages, inboxes, or content that you have not explicitly authorised us to process.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. We process transactions and send you related information including invoices and receipts. We send technical notices, updates, security alerts, and support messages related to your account. We respond to your comments, questions, and customer service requests. We monitor and analyse trends, usage patterns, and activities in connection with our services to improve performance and user experience. We personalise your experience on our platform based on your usage patterns and preferences. We detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

We never sell your personal data to third parties. We never use your data, content, contact lists, or campaign data to train artificial intelligence or machine learning models. Your data is used solely to provide and improve the Service for you.

3. Data Sharing and Disclosure

We share your information only in the following limited circumstances:

With service providers who are third-party vendors performing services on our behalf, including payment processing (Stripe), email delivery (Mailgun), cloud hosting, and analytics. These providers process data only as instructed by us and are bound by data processing agreements.

When required by law, regulation, legal process, or enforceable governmental request. We will notify you of such requests where legally permitted.

In connection with any merger, acquisition, reorganisation, or sale of company assets, where your data may be transferred as part of the transaction. We will notify you before your data becomes subject to a different privacy policy.

When you explicitly authorise us to share specific information with a designated third party.

All third-party service providers are contractually prohibited from using your data for their own purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS 1.3 and at rest using AES-256, regular security assessments and vulnerability scanning, role-based access controls and multi-factor authentication for all internal systems, employee training on data protection and security best practices, and regular backups with encrypted off-site storage.

While we strive to protect your data using commercially reasonable measures, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Specific retention periods depend on your subscription plan.

Account data is retained for the duration of your active subscription plus 90 days after account deletion to allow for account recovery. Campaign and outreach data is retained according to your plan's configured retention period, which ranges from 60 days (Launch plan) to 365 days (Agency plan). Billing and transaction records are retained for 7 years as required by applicable tax and accounting regulations. Server and access logs are automatically deleted after 90 days.

You may request complete deletion of your personal data at any time by contacting support@reachvo.ai. We will process deletion requests within 30 days, except for data we are legally required to retain.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The right to access and request a copy of the personal data we hold about you. The right to correct inaccurate or incomplete personal data. The right to request deletion of your personal data, subject to legal retention requirements. The right to data portability, meaning you can request a copy of your data in a structured, machine-readable format. The right to object to processing of your personal data for certain purposes. The right to restrict processing of your personal data in certain circumstances. The right to withdraw consent where processing is based on your consent.

To exercise any of these rights, contact us at support@reachvo.ai. We will acknowledge your request within 48 hours and complete it within 30 days. If we need additional time, we will inform you of the reason and the expected timeline.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your use of our website and services.

Essential cookies are required for the Service to function properly, including session management, authentication, and security. These cannot be disabled.

Analytics cookies help us understand how visitors interact with our website, including page views, navigation paths, and feature usage. We use privacy-respecting analytics tools. These can be opted out of at any time through our cookie preferences panel.

We do not use advertising cookies or share cookie data with advertising networks. We do not participate in cross-site tracking.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United States and India where our teams are located. We ensure appropriate safeguards are in place for all international data transfers, including Standard Contractual Clauses approved by the European Commission where required by applicable data protection law.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data without parental consent, please contact us at support@reachvo.ai and we will take steps to delete such information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, disclose, and sell. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information — note that we do not sell personal information. You have the right to non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, contact us at support@reachvo.ai or submit a request through your account settings.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your data include performance of our contract with you, your consent where applicable, our legitimate business interests (such as improving our services and preventing fraud), and compliance with legal obligations. You have the right to lodge a complaint with your local data protection supervisory authority.

Our Data Protection contact can be reached at support@reachvo.ai.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page, updating the "last updated" date, and sending you an email notification at least 30 days before material changes take effect. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, contact us at:

Email: support@reachvo.ai · General: hello@reachvo.ai · Address: Austin, TX, United States